Increasing Profitability in Healthcare Organizations through Employee Satisfaction Approaches


  • Steven Mounteer Independence University


employee satisfaction, customer satisfaction, motivation, profitability


Optimal performance in the workplace leads to increased customer satisfaction and, as a result, organizational profitability. One way to achieve optimal performance from employees is to increase their levels of satisfaction. Many different strategies are analyzed in their effectiveness to increase employee satisfaction levels. Effective training was shown to be a top strategy and was proven to have strong and positive effects on employee satisfaction. Different leadership styles are another way to effectively impact employee satisfaction. Autocratic styles were found to be negative in relation to employee satisfaction levels. However, cooperative leadership styles (such as democratic and laissez-faire styles) showed positive satisfaction levels. Good employee benefit packages also had a positive and significant impact on employee’s quality of life and thus, good employee satisfaction. Helping employees to overcome and reduce the effects of stress were found to be important to their satisfaction levels because stress was found to impose highly negative effects. A system of rewards and recognition was found to be significantly important to employees and even motivated employees to work harder to achieve more rewards and professional recognition. Motivation was found to be more effective in a system of total rewards where extrinsic and intrinsic rewards and recognition strategies were implemented. One or more of these methods can be used to aid in increasing employee satisfaction in the healthcare industry. This increase in employee satisfaction will lead to an increase in profitability.






Master's Thesis