Crisis Communication in a Career School Setting

  • Sarah Fulkes, MA, MAOL Independence University
Keywords: Communication, Education, Crisis management, Online Learning


Adopting a business communication model, especially in crisis situations, ensures the instructor responds in a manner that provides the appropriate information, support, and guidance, while encouraging further communication.  Thus, as the student works through the crisis, they learn appropriate communication skills, new life management models, and develop new support structures.  These new learning models hone skills all good workers must have in a professional environment; appropriate communication, compassion, understanding, and empathy. 

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